NORTH HAVEN — Regional Water Authority customers in North Haven are among the first in the water district to have advanced metering technology (AMI) installed, allowing the water utility to more accurately read customers’ water meters and provide better customer service.
Amy Busko, AMI project manager, said Tuesday more than 1,300 customers in North Haven, out of 7,400 accounts, already have had AMI devices installed in the last month. Customers were mailed letters and follow-up letters urging them to make appointments for installation, she said. Local installation will continue for the next six to eight months.
The new technology securely transmits a low-powered signal from an AMI endpoint, a small device connected to the meter, back to the RWA’s office. It’s an upgrade on how the RWA receives water consumption information, eliminating the need for manually reading customers’ meters, providing early detection of water leaks and largely eliminating estimated water bills.
Readings are taken every three months. AMI allows the RWA to pinpoint water use during particular times, providing the most accurate information to customers inquiring about their water bills.
Busko said meter readers haven’t lost their jobs. Some are now technicians trained to fix the new technology, others have been absorbed into other positions or promoted to higher level jobs. The RWA also will retain temporary meter reading positions to the end of the project.
RWA hired Contract Callers, Inc. to install the new advanced meter reading devices. Installation generally takes less than an hour and involves attaching the AMI endpoint to the customer’s existing water meter, usually where the existing meter-reading device is located.
In some cases, the RWA may need to install a new water meter to ensure compatibility with the device. There is no cost for the new meter-reading device or the installation.
For customers’ safety, all RWA and CCI personnel will have identification badges. CCI installers wear blue uniforms with a CCI logo. They will carry two forms of photo identification: an RWA contractor badge and a CCI badge. The contractor’s vehicles are white and have CCI and RWA logos on both sides.
The RWA encourages customers to always ask for identification from anyone who comes to their door and to maintain a “no identification, no entry” policy. Customers can call the RWA at 203-562-4020 to verify that installers are working in their neighborhood. CCI will register installation activities with local police departments and the RWA’s Police Department.
The South Central Connecticut Regional Water Authority provides water and services to almost 430,000 people in 15 cities and towns throughout greater New Haven. RWA owns and protects more than 27,000 acres of watershed land.
For more information on the Regional Water Authority, please visit www.rwater.com.
Information about the program is located on the RWA’s website, www.rwater.com/AMI. To make it easier to schedule an appointment, click on the live chat feature at the bottom of this web page: www.contractcallers.com/rwa.
For those who need help paying bills, information on the residential water assistance program is available at www.rwater.com/customer-care/residential-water-assistance-program.