When Jason Borselle started his plumbing business a decade ago, he felt confident that if he treated customers with respect, word would get around, and the phone would keep ringing.
Borselle was on to something. Located at 170 Kensington Ave., JMB Plumbing celebrated its tenth anniversary recently, as well as a ribbon-cutting.
Earlier this year, Borselle moved JMB Plumbing from a 500-square-foot space on Farmington Avenue to its current 1,200-square-foot home.
“We moved to this location because we outgrew the last one, and this has the space we need," said Borselle, who had his eye on the property for years.
Borselle said the previous owner of the Kensington Avenue building was nearing retirement.
"I was in the right spot at the right time, and he told me he would give me the first chance to purchase,” said Borselle, a Berlin resident.
JMB offers residential service and repair, drain cleaning, bathroom and kitchen remodeling, and light commercial work.
“Whether you need a simple faucet installation or complete bathroom remodel, we offer a wide range of residential and commercial plumbing services to meet your needs. We continually strive to exceed expectations by ensuring that each client receives the very best service,” the business states on its website, jmbplumbingct.com.
Borselle employs several technicians, including Joseph O’Bara, who has worked alongside him from the beginning.
“He is a big participant in where we are today and is a big asset to the company,” Borselle said, adding, “My office staff is awesome, and my office manager Stacey is awesome.”
And the phone keeps on ringing.
“I didn’t know how I would end up,” Borselle said. “I just always strive to do my best for my customers.”
JMB Plumbing, 170 Kensington Ave., is open Monday through Friday, 8 a.m. to 4 p.m. The business can be reached at 860-748-7910 or 800-507-0630.