WALLINGFORD —Kohl’s will begin accepting unpackaged returns for Amazon customers starting in July, according to a statement from Kohl’s this week.
Kohl’s and Amazon first worked together in 2017 to test the returns program, which is currently operating in 100 stores in the Los Angeles, Chicago and Milwaukee markets.
Kohl’s and Amazon will roll out the program to all of Kohl’s more than 1,150 locations across 48 states. Kohl’s will accept eligible Amazon items, without a box or label, and return them for customers for free. The existing program requires customers to package and label their returns.
“We are thrilled to bring Amazon Returns at Kohl’s to all of our stores across the country,” said Michelle Gass, Kohl’s chief executive officer. “Amazon and Kohl’s have a shared passion in providing outstanding customer service, and this unique partnership combines Kohl’s strong nationwide store footprint and omnichannel capabilities with Amazon’s reach and customer loyalty. This new service is another example of how Kohl’s is delivering innovation to drive traffic to our stores and bring more relevance to our customers.”
Items can be returned or exchanged for a full refund regardless of return reason and regardless of whether the items are packaged or unpackaged for shipping. Kohl’s will package and send all returned items to Amazon returns centers on behalf of customers. Under the existing program items must have been purchased within the previous 30 days, according to the home page for returns at www.amazon.com. Refunds are applied within 3 to 5 days of Amazon receiving the product. The process usually takes about two to three weeks, according to the website.
Last month, Kohl’s also announced that it will expand its product relationship with Amazon by carrying Amazon products in more than 200 stores.
Kohl’s has 22 stores in Connecticut including locations in Wallingford, Berlin, Plainville, Waterbury and Hamden.