Homecare Agency’s Monthly Award Program Transformed to Show Appreciation for Staff’s Dedication
Assisted Living Services, Inc (ALS) is honoring 20 home caregivers by awarding each of them with a $1,000 bonus for their tremendous efforts caring for Connecticut seniors during this challenging time. Starting in February 2020, the family-owned homecare agency retooled its unprecedented monthly $5,000 Platinum Caregiver Award as the Homecare Hero Award in order to recognize more outstanding employees.
“It was already incredibly difficult to choose just one staff member per month for our award program and we wanted to give more caregivers the opportunity for a financial reward as they displayed incredible dedication to our clients from the very start of the COVID-19 pandemic,” said Mario D’Aquila, MBA and Chief Operating Officer of ALS, with offices in Cheshire, Fairfield and Clinton.
D’Aquila explained the five monthly winners for February, March, April and May were chosen after clients were called at random by Homecare Pulse, a third-party survey company, to measure ALS customer satisfaction. The client or family member was able to rate ALS services and the quality of care provided. Clients had the opportunity to mention caregivers that went “above and beyond” and “exceeded expectations” for the quality of care that was given to them or their loved one. ALS also considered caregivers for this award that had taken on additional cases and helped out the company during this time of need.
“The new award is to thank our essential caregivers for making a positive difference in our seniors’ lives,” said D’Aquila, who shared just a sample of the reviews that illustrate all of the caregivers’ unwavering commitment to client care:
“My mother had anxiety and depression and was nervous about being alone. The caregiver saved our lives.”
“My mother worships the ground she [the caregiver] walks on. Previously she wouldn’t let anyone come into her home.”
The Platinum Caregiver Award program resumed in June. In addition to the monetary bonus, honorees receive a beautiful crystal statue and a certificate of merit.
For more than two decades, ALS has led the charge to raise the standards for quality of care across the board in the highly competitive homecare industry. The company gives tens of thousands of dollars each year to incentivize employees for superior performance or perfect attendance. Managers also receive incentives if quality assurance benchmarks are achieved. Incentives and genuine appreciation for staff members are just a few of the reasons ALS has a high employee retention rate with some employees still working for the agency for nearly two decades.
ALS employs more than 400 caregivers across the state, all of whom are insured, bonded, and supervised. Newly hired employees undergo a National Criminal Background Check and eVerify. All of their Personal Care Assistants have received specialized training to perform personal care or assist with activities of daily living. Additional training is provided in OSHA, Safety, Alzheimer’s Care, End of Life Care, Elder Abuse, Customer Service, and more. ALS is currently accepting applications for daily and live-in caregivers.
Since 1996, award-winning home care agency Assisted Living Services, Inc. in Cheshire, Clinton and Fairfield has provided quality care to residents across Connecticut. Their unique CarePlus program blends personal care with technological safety and monitoring devices from sister company Assisted Living Technologies, Inc. Learn more by visiting www.assistedlivingct.com or calling 203-634-8668.