Changes to Record-Journal delivery, publication schedule



To our readers,

To ensure more reliable delivery service and the continued publication of high quality local news, sports, features and opinion, the Record-Journal will switch to same-day postal delivery and combined weekend and early week print editions starting March 7.

We will print the newspaper five days per week Tuesday through Saturday, including a combined weekend edition and a combined Monday-Tuesday edition. Our website will continue to offer breaking news seven days a week. 

The combined larger Saturday-Sunday and Monday-Tuesday editions will contain the same news and features of the previous daily editions, including two days of color comics, puzzles and expanded local news and sports pages. 

Advertising circulars currently included in the Sunday newspaper will arrive on Saturday in the combined weekend edition.

Subscription costs will not change and the newspaper will still be available for purchase in stores Tuesday through Saturday.

The shift away from traditional carrier delivery and move to a Tuesday-through-Saturday publication schedule stem from both long-term trends affecting the newspaper industry as well as cost increases and labor shortages in the current economy.

“We’re proud that we have been a part of this community for 155 years,” said Record-Journal Publisher & Executive Vice President Liz White Notarangelo. “While these changes are difficult, we are confident they ensure the continued viability of local journalism and our community’s access to an independent source of reliable news and information well into the future.”

A growing number of newspapers in our region and around the country have moved to same-day delivery through the mail, which is accomplished through an arrangement with the U.S. Postal Service.

A Record-Journal distributor will continue to receive newspapers from our printing partner The Republican of Springfield, Massachusetts, in the early morning, then deliver those editions directly to local post offices, pre-sorted and ready for home delivery. The newspaper will not be handled at regional sorting facilities with the general mail, which could cause delays.

"This is a step we consider necessary in order to continue to provide trusted local news and reliable delivery."

-Liz White Notarangelo
​​​​​​

Mail carriers will then deliver that day’s newspaper to subscribers’ mailboxes along with the mail. Depending on mail delivery times, subscribers will likely receive their newspaper later in the day, but without the service disruptions that unfortunately occurred under carrier delivery contracts.

The Record-Journal will continue to provide customer service for subscribers if they do experience a delivery issue or wish to make changes to their accounts.

All print subscribers will continue to receive full digital access to our website and the E-edition of the newspaper at no additional cost. Digital-only subscriptions are also available.

Coverage of weekend events and sports, as well as breaking news, will continue to be available on our website.

“The Record-Journal remains committed to delivering a high quality print edition of the newspaper with the same look and feel subscribers expect, as we continue to develop digital products and provide content across multiple platforms,” White Notarangelo said.

“Our community deserves a source of quality local news,” she added. “Your loyalty has helped us maintain a staff of qualified journalists committed to providing that coverage as our company continues to build a sustainable business model for the future.”

“As the community, the world and the industry evolve, we also need to evolve. This is a step we consider necessary in order to continue to provide trusted local news and reliable delivery.”

Q&A: Conversion to mail delivery 

Q: Why did the Record-Journal change from the present delivery method to the U.S. Postal Service?

A: The postal service gives us the best option to deliver the daily newspaper in the most timely and cost effective manner.  It will also offer the greatest benefit of knowing your paper will arrive with your mail every day we offer delivery.

Q: When will I receive my newspaper?

A: You will receive your newspaper on the same publication day with your normal mail Tuesday through Saturday.

Q: Why the change from Sunday to Saturday delivery?

A: Because the postal service does not deliver on Sunday, we will combine the content of both papers each week, into our Saturday edition. This also allows readers to get a jump start on their purchases, as the weekend edition will come a day earlier.

Q: What if I do not receive my newspaper or do not receive it the same day?

A: Please contact our Customer Service Center at 203-634-3933 Tuesday-Friday 10 a.m.-1 p.m., Saturday 8 a.m.-10 a.m. We will check the status of your account before contacting the post office to see if they have your paper available for delivery. Remember, your subscription comes with free digital access to our website as well as our replica E-edition updated at 5 a.m., so every Tuesday-Saturday, the replica edition is available for you to read.

Q: Will my subscription cost more?

A: No, moving to the mail will not increase your costs.  

Q: Will there be any change in news coverage or items in the newspaper?

A: Our goal is still to provide the most up-to-date news possible for Record-Journal readers through our print and digital editions. Remember, all print and digital subscribers have full access to content on Myrecordjournal.com, seven days a week.

Q: Can I still put my newspaper on hold?

A: Yes, if you would like to stop your newspaper while you are on vacation, please call our Customer Service Center at  203-634-3933 Tuesday-Friday 10 a.m.-1 p.m., Saturday’s 8 a.m.-10 a.m. If you would like your newspaper to be placed on hold (where you would receive the back copies upon your return), then you will need to contact the post office just like you would to hold your mail.

Q: How will holidays affect newspaper delivery?

A: On any holidays observed by the U.S. Postal Service between Tuesday and Saturday, a paper will not be produced. However, we will produce a combined edition the day before each holiday, while also still providing breaking news updates via Myrecordjournal.com

Q: Will I still be able to get a copy of the Record-Journal in stores?

A: Yes, we will continue to make available a Tuesday-Saturday edition of the Record-Journal in many of the same locations prior to this change. These copies will also be available by 7 a.m. each morning.

Q: Will my paper be available to my post office box?

A: Yes, just like your regular mail each day.

Q: What will happen to my carrier?

A: The third party distributor we partnered with will continue to deliver other products, meaning the independent contractors who once delivered our product daily, will continue to deliver other products moving forward.

Q: Who can I contact with questions or issues?

A: Please contact our Customer Service Center at 203-634-3933 Tuesday-Friday 10 a.m.-1 p.m., Saturdays 8 a.m.-10 a.m.



A printing press at The Republican, 1860 Main St. in Springfield, Massachusetts, where the Record-Journal is printed and then distributed locally. | Photo courtesy of The Republican
Meriden Post Office. | File photo
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